The Staff of Binford Insurance

Andrew Bell

President

317-588-3825

andrew@binfordinsurance.com

Tracey Fitzgerald

Licensed Service Agent

317-588-3825

tracey@binfordinsurance.com

Jessica Dawson

Agent

317-588-3825

jessica@binfordinsurance.com

Excellent

Based on 69 reviews

Tracey is amazing to work with, and the team always does their best to take care of me!

Mark T.

Had insurance with them for a few years with no issues until I wanted to cancel the policy because I was moving out of state. They never canceled my policy and kept trying to change my card.

Dot M.

Tracey was extremely helpful and understanding when I was in an accident earlier this year. Currently, I have been working with Jessica regarding my homeowners and car insurance. She is always very quick to respond if I leave a message, explain things I don’t understand, and making me feel as comfortable as possible interpreting the many forms! I have only had good experiences with Binford Insurance and would highly recommend them.

Stephen H.

As a mortgage loan officer I have referred hundreds of clients to Andrew and have never had a complaint. He helps provide quality affordable home owners insurance in a timely fashion. Props!

Rich P.

The entire staff at Binford Insurance Agency is extremely knowledgeable, professional, and prepared to help clients understand their coverages and choices. A big thank you for making our transition smooth and successful!

Ali C.

Great company! We switched from State Farm to Binford after years of hassle and no claims. They use multiple providers so not tied to one in particular.

charles D.

Andrew and his team found the best companies for my money, home, cars and Umbrella. Appreciate the super service I have received since moving here 7 years ago. Honest and efficient.

Joel D.

awesome customer service!!

Courtney A.

Been with them for a long time. Never any issues and he always tries to find me the best pricing.

Jason P.

Overall, not a bad group to work with. However, we noticed recently their response times and attention to customers doesn't seem to be what it was at the beginning. We decided to head to a different direction after using Binford the last six years.

ARNAB M.

Best one there is

Response from the owner:Thank you, Arnab!

Lael B.

Andrew and his team are wonderful to work with.

Response from the owner:Thank you Lael, always a pleasure over the years!

Sia K.

Just switched to this agency. So far, very helpful.

bzickgraf

Binford addresses my insurance needs. I would recommend them to anyone shopping for insurance!

Jake A.

Binford insurance group has been a pleasure to work with for my business insurance needs. I would highly recommend them.

Eric R.

Great company!!!

Response from the owner:Thanks Eric, always a pleasure working with you and your clients!

Peggy C.

Excellent, prompt service for what I need!

Kelley R.

Always friendly, quick response and very knowledgeable about best options for my needs. Definitely recommend!!

Response from the owner:Thank you Kelley!

shane K.

Fast friendly, and reliable. No business too small.

Response from the owner:Thank you Shane, was a pleasure working with you!

John C.

Jessica has always been extremely responsive with any Home and/or Auto Insurance questions we have. Often within minutes of our asking a question (we are getting really spoiled with this response time as it is the case more often than not) and never longer than a business day. Jessica defines great customer service and we are so appreciative of her efforts on our behalf!

Sincerely, John and Patty Cook

Response from the owner:Thank you Mr. Cook!

Aleisha K.

Run from this company as quickly as you can. We bought a property and utilized them for home and flood insurance. We were under the impression that our policies would continue from year to year. Shortly after we closed on the property our mortgage was transferred, which is not uncommon, and notification of the transfer was sent to Binford by us and our mortgage. Binford should have updated the information and never did. Because they did not update the information our flood insurance lapsed and we were forced into a lender placed policy.

When we received this notification we reached out to Binford and spoke to Tracey who said she would update the contact information for the bank and "take care of" getting the flood policy information to our mortgage so that their forced policy
would be canceled. This never occurred and after several months of hassle and trying to get everything corrected, Tracey finally admitted she did not follow through and she only updated the information. Upon further check, she failed to update the bank information correctly. When we attempted to get to the bottom of everything, Tracey claimed that her, Jessica, and another person in the office all handled the file but failed to make sure one person had actually corrected the insurance and thus we had no idea that the bank's force policy continued for yet another year.

After contacting them about these issues for two years in a row, they stopped returning our phone calls and emails. We are still dealing with the short falls of this company and have transferred everything to a competent insurance company since Binford cannot handle straightforward tasks like updating a mortgage company's information after a transfer. Run from this company and its people as fast as you can.

Brian F.

Great service, great people, great experience. Highly recommend.

Tom M.

I appreciate the diversity of carriers and solutions an Independent agent offers me. Most importantly, Binford Insurance, specifically Jessica, always provides quick service to my questions and concerns. It is refreshing to work with a company who delivers on service.

Response from the owner:Thank you Mr. Michaels, we appreciate you choosing to work with us!

Marissa C.

Andrew was great and on top of everything very quickly for our homeowners insurance and auto. It was an easy process and really only required a few correspondences to get everything set up and good to go. Simple, quick, and easy! And he also saved me money on an auto policy where I already thought I was getting a great deal elsewhere and he topped it! Highly recommend.

Response from the owner:Thank you Marissa, was great working with you as well!

Michael St. A.

Binford Insurance has served our household for many years now guiding us at every decision. Thoroughness, attention to detail, and the ability to truly represent our best interest have been the hallmark of our relationship. Binford Insurance has been a great insurance decision for our family’s insurance needs.

Jonathan L.

We have been using Binford insurance for our auto and homeowners insurance policies and could not be more satisfied. We have worked with Jessica Dawson and she has been awesome! She ensures that we have appropriate coverage at the lowest rates. When issues or questions arise she addresses them in a very timely and efficient manner and is always friendly and open to any questions or concerns that arise. Very professional and friendly service. We are very appreciative to Jessica and Binford Insurance!

pierre N.

Never gotten back with me on a quote via email or voicemail

alex H.

Andrew is always on it at Binford Insurance. Any question or request is managed quickly with a clear and professional response. Excellent service and attention to customers whenever needed.

A. J. A.

Andrew and his team are fantastic to work with! I had an accident recently and before the tow truck came to get my car, I already had a claim number and rental car figured out for me! Highly recommend!!

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The Staff of Binford Insurance

Andrew Bell

Tracey Fitzgerald

Jessica Dawson

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