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Binford Insurance4.7

Based on 82 reviews

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Emily G.

2 weeks ago

I just received the best customer service from this agency. I bought a new car and needed to compare rates on the car, business liability and renters insurance. I really appreciated all the time the agent took with me making sure I had the proper coverage. I highly recommend them!

Malcolm C.

2 weeks ago

Andrew and his team always respond promptly and with the answers I need. At my last review they saved me money. How often do you hear that nowadays? If you aren't giving them a chance you are missing out.

Janet E.

3 weeks ago

After more than 15 years as customers with multiple hefty policies, we recently moved all of our business to another agency due to the declining level of service we received. Our primary contact, Tracey, routinely failed to return calls and emails. On multiple occasions, she admitted she had forgotten to follow up. We were also advised not to file claims that, based on information we later received, would have been in our best interest to pursue. Most recently, we requested a review of our policies and rates and discovered they had not been reviewed in nearly five years. We were told someone would get back to us within five days. More than a month later, despite multiple follow-up emails and phone calls, we still had not received a response. What ultimately convinced us to leave was the complete lack of response from agency leadership. I personally reached out multiple times asking for Andrew to contact me to discuss our concerns and never received a return call or email response. We did not make the decision to leave lightly after being loyal customers for so many years. Unfortunately, we no longer felt our business was valued. I hope this feedback encourages the agency to improve its communication and customer service for future clients.

Jeffery B.

5 months ago

We have our auto and home with them. We highly recommend Binford Insurance. Also gave great advise on my retirement health care, through a secondary company. Thanks again!

Teresa R.

11 months ago

I was with the company for three years and always got the very best customer service. I always worked with Tracy and she was always so kind and very accommodating. She was always eager to help as well. I would highly recommend Progressive to anyone searching for great rates and customer service!!

Response from the owner:Thank you Teresa, please let us know when we can help again in the future!

Cincie R.

11 months ago

Tracy was extremely helpful and efficient, with my inquiries and needs. I truly recommend Binford Insurance.

Response from the owner:Thank you Cincie!

Lindsay D.

1 year ago

Tracey is amazing to work with, and the team always does their best to take care of me!

Mark T.

2 years ago

Had insurance with them for a few years with no issues until I wanted to cancel the policy because I was moving out of state. They never canceled my policy and kept trying to change my card.

Dot M.

2 years ago

Tracey was extremely helpful and understanding when I was in an accident earlier this year. Currently, I have been working with Jessica regarding my homeowners and car insurance. She is always very quick to respond if I leave a message, explain things I don’t understand, and making me feel as comfortable as possible interpreting the many forms! I have only had good experiences with Binford Insurance and would highly recommend them.

Stephen H.

2 years ago

As a mortgage loan officer I have referred hundreds of clients to Andrew and have never had a complaint. He helps provide quality affordable home owners insurance in a timely fashion. Props!

Rich P.

2 years ago

The entire staff at Binford Insurance Agency is extremely knowledgeable, professional, and prepared to help clients understand their coverages and choices. A big thank you for making our transition smooth and successful!

Ali C.

2 years ago

Great company! We switched from State Farm to Binford after years of hassle and no claims. They use multiple providers so not tied to one in particular.

charles D.

2 years ago

Andrew and his team found the best companies for my money, home, cars and Umbrella. Appreciate the super service I have received since moving here 7 years ago. Honest and efficient.

Joel D.

2 years ago

awesome customer service!!

Courtney A.

2 years ago

Been with them for a long time. Never any issues and he always tries to find me the best pricing.

Jason P.

2 years ago

Overall, not a bad group to work with. However, we noticed recently their response times and attention to customers doesn't seem to be what it was at the beginning. We decided to head to a different direction after using Binford the last six years.