Personal Archives - Page 15 of 15

Our New Website!

September 1, 2018 By Andrew Bell

We have a new website! It had been a while since we last updated the Binford Insurance website so we thought it was time for a bit of a remodel. It’s amazing how time flies and how fast things … [Read more...]

Based on 80 reviews

1 week ago

After more than 15 years as customers with multiple hefty policies, we recently moved all of our business to another agency due to the declining level of service we received. Our primary contact, Tracey, routinely failed to return calls and emails. On multiple occasions, she admitted she had forgotten to follow up. We were also advised not to file claims that, based on information we later received, would have been in our best interest to pursue. Most recently, we requested a review of our policies and rates and discovered they had not been reviewed in nearly five years. We were told someone would get back to us within five days. More than a month later, despite multiple follow-up emails and phone calls, we still had not received a response. What ultimately convinced us to leave was the complete lack of response from agency leadership. I personally reached out multiple times asking for Andrew to contact me to discuss our concerns and never received a return call or email response. We did not make the decision to leave lightly after being loyal customers for so many years. Unfortunately, we no longer felt our business was valued. I hope this feedback encourages the agency to improve its communication and customer service for future clients.

Jeffery B.

4 months ago

We have our auto and home with them. We highly recommend Binford Insurance. Also gave great advise on my retirement health care, through a secondary company. Thanks again!

Teresa R.

10 months ago

I was with the company for three years and always got the very best customer service. I always worked with Tracy and she was always so kind and very accommodating. She was always eager to help as well. I would highly recommend Progressive to anyone searching for great rates and customer service!!

Response from the owner:Thank you Teresa, please let us know when we can help again in the future!

Cincie R.

11 months ago

Tracy was extremely helpful and efficient, with my inquiries and needs. I truly recommend Binford Insurance.

Response from the owner:Thank you Cincie!

Lindsay D.

1 year ago

Tracey is amazing to work with, and the team always does their best to take care of me!

Mark T.

1 year ago

Had insurance with them for a few years with no issues until I wanted to cancel the policy because I was moving out of state. They never canceled my policy and kept trying to change my card.

Dot M.

2 years ago

Tracey was extremely helpful and understanding when I was in an accident earlier this year. Currently, I have been working with Jessica regarding my homeowners and car insurance. She is always very quick to respond if I leave a message, explain things I don’t understand, and making me feel as comfortable as possible interpreting the many forms! I have only had good experiences with Binford Insurance and would highly recommend them.

Stephen H.

2 years ago

As a mortgage loan officer I have referred hundreds of clients to Andrew and have never had a complaint. He helps provide quality affordable home owners insurance in a timely fashion. Props!

Rich P.

2 years ago

The entire staff at Binford Insurance Agency is extremely knowledgeable, professional, and prepared to help clients understand their coverages and choices. A big thank you for making our transition smooth and successful!

Ali C.

2 years ago

Great company! We switched from State Farm to Binford after years of hassle and no claims. They use multiple providers so not tied to one in particular.

charles D.

2 years ago

Andrew and his team found the best companies for my money, home, cars and Umbrella. Appreciate the super service I have received since moving here 7 years ago. Honest and efficient.

Joel D.

2 years ago

awesome customer service!!

Courtney A.

2 years ago

Been with them for a long time. Never any issues and he always tries to find me the best pricing.

Jason P.

2 years ago

Overall, not a bad group to work with. However, we noticed recently their response times and attention to customers doesn't seem to be what it was at the beginning. We decided to head to a different direction after using Binford the last six years.

ARNAB M.

3 years ago

Best one there is

Response from the owner:Thank you, Arnab!

Lael B.

3 years ago

Andrew and his team are wonderful to work with.

Response from the owner:Thank you Lael, always a pleasure over the years!

Sia K.

3 years ago

Just switched to this agency. So far, very helpful.

bzickgraf

3 years ago

Binford addresses my insurance needs. I would recommend them to anyone shopping for insurance!

Jake A.

3 years ago

Binford insurance group has been a pleasure to work with for my business insurance needs. I would highly recommend them.

Eric R.

3 years ago

Great company!!!

Response from the owner:Thanks Eric, always a pleasure working with you and your clients!

Peggy C.

3 years ago

Excellent, prompt service for what I need!

Kelley R.

3 years ago

Always friendly, quick response and very knowledgeable about best options for my needs. Definitely recommend!!

Response from the owner:Thank you Kelley!

shane K.

3 years ago

Fast friendly, and reliable. No business too small.

Response from the owner:Thank you Shane, was a pleasure working with you!

John C.

3 years ago

Jessica has always been extremely responsive with any Home and/or Auto Insurance questions we have. Often within minutes of our asking a question (we are getting really spoiled with this response time as it is the case more often than not) and never longer than a business day. Jessica defines great customer service and we are so appreciative of her efforts on our behalf! Sincerely, John and Patty Cook

Response from the owner:Thank you Mr. Cook!

Aleisha K.

4 years ago

Run from this company as quickly as you can. We bought a property and utilized them for home and flood insurance. We were under the impression that our policies would continue from year to year. Shortly after we closed on the property our mortgage was transferred, which is not uncommon, and notification of the transfer was sent to Binford by us and our mortgage. Binford should have updated the information and never did. Because they did not update the information our flood insurance lapsed and we were forced into a lender placed policy. When we received this notification we reached out to Binford and spoke to Tracey who said she would update the contact information for the bank and "take care of" getting the flood policy information to our mortgage so that their forced policy would be canceled. This never occurred and after several months of hassle and trying to get everything corrected, Tracey finally admitted she did not follow through and she only updated the information. Upon further check, she failed to update the bank information correctly. When we attempted to get to the bottom of everything, Tracey claimed that her, Jessica, and another person in the office all handled the file but failed to make sure one person had actually corrected the insurance and thus we had no idea that the bank's force policy continued for yet another year. After contacting them about these issues for two years in a row, they stopped returning our phone calls and emails. We are still dealing with the short falls of this company and have transferred everything to a competent insurance company since Binford cannot handle straightforward tasks like updating a mortgage company's information after a transfer. Run from this company and its people as fast as you can.

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